Nexos

• • • • Contact us: 02 8875 0500 Level 8, 15 Talavera Road, North Ryde NSW 2113, Australia. 02 8875 0500 Unit 3, 3 Pioneer Ave, Tuggerah NSW 2260, Australia.	• • • • Managed IT nexos offers a full range of tailored IT outsourcing services. Our solutions incorporate best practice in tools, processes and relationship management. Our customers get the solutions they're looking for.
	• • • • Managed Infrastructure Use nexos's extensive systems management skills across environments - including Windows, UNIX, Linux, Lotus Domino, MS Exchange, SQL, Oracle and Citrix - to proactively manage all your server, network and desktop operational needs. Gain access to nexos’s Network Operations Centre which utilises world class network monitoring and systems management tools. Comprehensive reporting enables effective business analysis of operational KPIs.
	• • • • Managed Help Desk Enjoy industry leading practices and tools. Our highly skilled operators are empowered to effectively manage calls, quickly resolve problems, proactively communicate with users, and to leverage knowledge across the nexos enterprise. We record problems and resolutions, track service level agreements (SLAs) and manage your valuable IT assets and infrastructure change workflow. Comprehensive reporting enables effective business analysis of operational KPIs.
	• • • • Managed IT Operations Leave the difficulty of developing an IT strategy, finding, training and maintaining IT staff, administration and all the aspects of running an IT department, to nexos. We record problems and resolutions, track service level agreements (SLAs) and manage your valuable IT assets and infrastructure change workflow. Comprehensive reporting enables effective business analysis of operational KPIs.
	• • • • Managed Hosting Co Location nexos is data centre independent. We work with IT infrastructure providers such as Optus and Equinix, who offer A+ grade data centre facilities with internet carrier redundancy. Hosted Application Use nexos’s well specified computer room to host your applications or benefit from the scale benefits of shared services. We house production, development and backup servers - and also provides disaster recovery capacity. The internet infrastructure includes mail servers, database servers, domain name servers, web servers, address space to allocate and bandwidth.
	• • • • IT Strategy We will help you develop a vision for IT linked to your business strategy. This will be followed by an IT organisational diagnostic to determine the key issues requiring attention and their impact to the business and the bottom line – identifying issues specific to your people, processes and technology. Once your current IT operations has been assessed, we will work with your executive team to determine the ideal future state IT model to support your business objectives and develop the business case for the various projects that may be required to get you there.
	• • • • Architecture We will develop IT architectural options to meet your specific needs. You will benefit from independent advice that is based on broad experience and research. The deliverables are always tied back to the business objectives therefore resulting in a high rate of return from your IT investment.
	• • • • Project Management/Implementation Benefit from nexos’s project management and implementation experience in complex projects such as relocations, “greenfields” infrastructure projects, application development and major network upgrades.
	• • • • Business Continuity Planning nexos will help you develop and implement a Business Continuity strategy that identifies the infrastructure required and defines the processes to be followed in the event of defined disaster possibilities. We will also provide ongoing testing services to ensure that the plan remains current.